Reference

Terms and Conditions That Cover Your Account

These terms set out what you agree to when you open and use your ganas3 account — covering everything from how your wallet payments are processed to how we handle disputes.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region access onlySubject to local lawUpdates notified via account

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REACH OUR TEAM

How to Contact Us About These Terms

If any part of these terms raises a question — whether it is about your account status, a payment through OVO or GoPay, or a transaction dispute — our support team can walk you through it. Reach us through the channels below, and have your account ID ready to speed things up.

What These Terms Actually Cover

ganas3 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account with ganas3, you confirm you have read and accepted these terms in full. They govern how your account is opened, how deposits and withdrawals are processed through DANA, OVO, and GoPay, and what happens if a transaction is disputed or a rule

1
is broken. We may update these terms when our services change — when that happens, we notify you through your registered account before the new terms take effect. You can continue using the platform only if you accept the revised version. These terms do not override
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any applicable local laws or regulations in Indonesia; where local law sets a stricter standard, that standard applies. Eligibility to use ganas3 is conditional on your region falling within our supported access zones. If you are accessing from a location where local law restricts or prohibits
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online casino activity, these terms do not grant you permission to proceed. For payment-related disputes involving DANA, OVO, or GoPay transactions, the dispute process is outlined in the Payments section of your account dashboard.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Data Under These Terms

These terms also define how we handle your account data, session activity, and payment records. We retain transaction logs for wallet payments — including DANA, OVO, and GoPay — for as long as required to process disputes and meet our obligations. Your account credentials are protected using SSL encryption across all connections, and we require OTP verification for login from unrecognised devices. If you believe your account has been accessed without permission, the terms require you to notify us immediately via live chat so we can freeze the account and investigate.

Data Retention

We keep transaction records for DANA, OVO, and GoPay payments as long as needed to resolve disputes and meet our service obligations under these terms.

Account Security

SSL encryption and OTP verification on unrecognised devices protect your login. Report any suspicious access through live chat immediately — these terms require prompt notification.

Cookie Use

We use session cookies to keep your account active during play. By accepting these terms, you also agree to our cookie policy as described in the Privacy section of your account.

Requesting Changes

To request a correction to your account data or submit a terms-related query, contact support via email with your account ID and the specific clause you are asking about.

Common Questions About These Terms

Here are the questions we hear most often about how these terms work in practice — covering account access, wallet payments, disputes, and what happens when terms change.

Yes. All wallet transactions processed through DANA, OVO, or GoPay are covered by these terms. Disputes follow the process outlined in your account's Payments section.

We notify you through your registered account before any changes take effect. Continuing to use the platform after that point means you accept the revised terms.

No. Access depends on local law and is available only where permitted. These terms do not override local regulations — if access is restricted in your region, you should not proceed.

Open a dispute through your account dashboard under the Payments section. Include your wallet type — DANA, OVO, or GoPay — and the transaction reference for faster resolution.

Reach our support team via live chat or email, both accessible from your account. Have your account ID and the relevant clause ready when you get in touch.

We retain account activity and wallet payment records for as long as required to handle disputes and meet our service obligations. Details are in the Data Retention section of these terms.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Cover Your Account

How to Contact Us About These Terms

Account Security and Data Under These Terms

Common Questions About These Terms

01 Do these terms apply to my DANA, OVO, and GoPay transactions?

02 What happens if ganas3 updates the terms?

03 Can I still use ganas3 if local law in my region restricts it?

04 How do I raise a dispute about a transaction covered by these terms?

05 Who can I contact if I disagree with how a term is being applied?

06 How long does ganas3 keep my account and payment data?

Terms & Conditions

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