What We Collect and Why We Collect It
When you open a ganas3 account, we collect the details you provide during registration — name, email address, date of birth, and contact number. When you make a deposit or withdrawal through DANA, OVO, or GoPay, we record transaction metadata: the amount, timestamp, wallet reference, and
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outcome. We do not store your full e-wallet PIN or password at any point. We also collect device and session data — browser type, IP address, and interaction logs — to keep your account secure and to detect unusual activity. This information is used strictly to
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operate your account, process payments, and resolve disputes. We do not sell your personal data to third parties. We may share limited data with payment processors such as DANA, OVO, and GoPay solely to complete the transaction you initiated. Any third-party service provider we work with
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is bound by data-handling obligations consistent with this policy. Retention periods vary: active account data is held while your account remains open; transaction records are kept as long as required by applicable financial compliance obligations in eligible regions. You can request a copy of your data
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or ask us to correct inaccuracies at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.