Reference

What You Agree To When You Use ganas3

These legal terms set out the conditions that apply to your account, your use of our lobby, and how we handle your data — including payments via DANA, OVO, and GoPay.

Account TermsData & PrivacyDANA, OVO, GoPay ConditionsJurisdiction ScopePolicy Contact
ganas3 What You Agree To When You Use ganas3
HOW WE HANDLE IT

Data, Cookies, Security and Your Rights

We take the handling of your account data seriously — from how your DANA or OVO transaction is logged, to how long we retain your records and who has access. Here is what we do across four key areas that affect your account directly.

Data Retention

We retain your account data and transaction history for as long as your account remains active and for a period after closure as required by standard practice. You may request a record summary via support.

Cookie Use

We use cookies to maintain your session, remember your lobby preferences, and support our security checks. You can manage cookie settings in your browser, though some features require session cookies to work.

Account Security

Your account is protected with verification steps including OTP confirmation during login and withdrawal requests. Never share your PIN or OTP with anyone — our team will never ask for these.

Requesting Changes

To update your registered contact, correct personal data, or request account closure, submit a formal request through Live Chat or email with your account ID and the change you need.

CONTACT YOUR WAY

How to Reach Us on Legal Matters

If you have a question about your account terms, a data request, or a policy concern, our support team handles these through the channels below. Include your account ID and the specific policy area in your message so we can route it to the right team without delay. Players in Bandung and across Indonesia can reach us through any of these paths.

Live Chat Open the chat widget from your account dashboard. Describe your legal or policy concern and include your account reference for faster handling.
Email Support Send your query to our support address with your registered email in the subject line. Policy and data requests are handled by a dedicated review team.
Account Help Centre Log in and head to the Help section under your account settings. You can submit a formal policy query or request a copy of your account data from there.

Legal and Policy Questions We Get Most

These are the questions we hear most often about account terms, data rights, and how our policies apply to your use of ganas3.

We log transaction references tied to your account wallet, not your full payment credentials. Your DANA or OVO PIN is entered on those apps, not on our platform.

Yes. Submit a data request through our Live Chat or email support with your registered account ID. We will provide a summary of what we hold within a reasonable timeframe.

We retain certain records after closure as part of standard practice. You will be informed of the retention period when you submit a closure request through account settings.

Access depends on local law and is available only where use is permitted in your region. We do not extend service where access is restricted under applicable local regulations.

Reach our support team via Live Chat with your account ID and the relevant transaction or policy reference. Our review team handles disputes separately from general account help.

We notify you through your registered contact when terms are updated. Continuing to use your account after a notice is sent constitutes acceptance of the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.